Trust Centre
SLA & uptime
Uptime guarantees by plan, support response times, and what happens when we miss them.
OverviewCompliance & certsSecurity controlsWORM ledgerSLA & uptimeDeveloper protectionsEnterprise security
All systems operational
Current uptime: 99.97% · Region: lhr1 (London)
⏱ SLA by plan
| Plan | Uptime | Support | Credit on breach |
|---|---|---|---|
| Free | 99.5% | Community | None |
| Starter | 99.5% | 48 hours | 10% |
| Pro | 99.9% | 24 hours | 25% |
| Scale | 99.95% | 8 hours | 50% |
| Enterprise | 99.99% | 4 hours | 100% |
Definitions
Uptime — Calculated monthly. Scheduled maintenance (Sundays 02:00–04:00 UTC, 72h notice) does not count.
Downtime — More than 5% error rate for more than 5 consecutive minutes.
Credits — Applied to next invoice automatically. No claim needed. Not convertible to cash.